You are able to open a refund/return request or apply for refund/return within 15 days after you received your order.

For each order you can find Buyer protection/ Free return policy on order detail page.

How to appy for a refund/return? Simply click on the “return/refund” button on the order detail page, you will be led to open a return/refund request. All return/refund related actions and updates will be on this page, you can easily follow return/refund process on order detail page with one click.

• To ensure payment safety, every order will be verified and protected in system. If system detects any suspicious point, payment might be holded temporarily. Don’t worry, we will help you find reason and solve it.

  • If you could not pay order through card with error CSC_7200026

  Reason: there is chargeback, card theft report record or cross country/region payment behavior of the card.

  Rest assured that you could use the card normally after completing easy cardholder’s identity verification.Please click here to submit required documents for card verification. It takes up to 24 hours to complete. Email from service@beststoreshopping.com will be sent to you once the verification finished. If you want to pay immeditely, please use other payment methods insteadly before card verification approved.

  • CSC_7200011

  As checked, this payment was failed due to insufficient balance in your card or payment account currently.

  Please check your payment account and replenish the balance timely, or change another card or payment method insteadly.

  • CSC_7200015/CSC_7200055/CSC_7200064

  The payment was rejected by your bank system side. Please contact bank to find reason by providing payment card number and payment time.

  Besides, you can use another payment card or payment method to continue paying currently.

  • CSC_7200058

  If your credit card issuing country and order shipped country is among US, UK, CA, please add billing address in shipping address section and try to pay again after completing billing address supplement. If you are not in above countries, please contact bank to find reason and solve it with necessary information, including payment card number, payment time and payment amount.

  • CSC_7200007

  this transaction could not be processed because the payment amount exceeds your account maximum transaction limit or lower that the minimum payment limitation temporarily. Please check with your card issuer/bank, or try again later.

  • CSC_7200012

  Expiry date of card is wrong or the card is expired, please try again with correct expiry date.

  If there is other payment errors, do not worry, please find our human service to find solution by clicking right corner service .

• You can get coupons and discounts in many different ways:

  1. On the product page

  Please go to the page of Store Promotion.

  In the orange section you can see the discount the seller offers. During checkout, this discount gets automatically deducted from the order total.

  There are instant discount, Store promo code, Store coupon can be found. Click on the coupon to get it and remember to use it when you place your order.Note: Store coupon can be used with Beststoreshopping coupon while Store promo code cannot.

  • 2. In your Cart

    You can get select coupons and seller coupons in your cart.

    • 3.  On sale pages

      During large sales, such as our Anniversary Sale and 11.11, you will find different activities or games to win coupons and coins (which can be exchanged to coupons). You can visit our site or app to check the pages or follow Beststoreshopping on Facebook, Twitter, Instagram, and VK to get updates about upcoming and ongoing activities.

      If you cannot get coupon or discount, please click here to locate the reason.